Refund policy

We want you to love your Beach Twins order. Our products ship directly from our partner suppliers in the U.S. and overseas, so please read below for how we handle any problems with your order.

Damaged, defective, or wrong items

If your order arrives damaged, defective, incomplete, or isn't what you ordered, we'll make it right with a full refund or a replacement, at no cost to you.

Please email us at support@beachtwins.com within 7 days of delivery with:

Your order number
Clear photos (or a short video) of the item, the problem, and the shipping label on the package

If a return is required, we'll email you a free prepaid return label and instructions. Please don't send items back without contacting us first, since returns go to our partner warehouses, not to a store address.

Sizing

Please check the size chart on each product page before ordering. If you're between sizes or have questions, email us and we'll gladly help you choose.

We accept returns of unworn, unwashed items with tags attached within 7 days of delivery. 20% restocking fee may be applied, Email us first for instructions. Return shipping for fit or change-of-mind returns is the customer’s responsibility, and refunds are issued once the item reaches our partner warehouse.

Late or missing orders

If your tracking hasn't updated in 7 days, or your order hasn't arrived by the estimated delivery date, contact us and we'll look into it right away. If your package is lost in transit, we'll send a replacement or issue a full refund.

Cancellations

Orders are processed quickly and may not be cancellable once placed. Contact us as soon as possible and we'll do our best, but cancellation can't be guaranteed.

Incorrect shipping address

Please double-check your address at checkout. We aren't responsible for orders delivered to an incorrect address entered by the customer, and any reshipping costs are the customer's responsibility.